Terms of Service

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of a business, you represent that you have authority to bind that entity.

2. Description of Service

Gigcloser is an AI-powered lead management and communication platform designed for freelancers and agencies using the Upwork platform. The Service provides AI-assisted chat responses, lead prioritization and analysis, a smart dashboard, calendar integration, and notification delivery via messaging platforms.

3. Account Registration

You must create an account and provide accurate information. You are responsible for maintaining the confidentiality of your credentials, all activity under your account, and notifying us immediately of any unauthorized use.

4. Third-Party Integrations

Upwork:By connecting your Upwork account, you authorize us to access, read, and send messages on your behalf. You are solely responsible for ensuring compliance with Upwork's Terms of Service. Messages sent by the AI assistant are sent from your account and are your responsibility.

Google Calendar: The Service optionally connects to Google Calendar to check availability and schedule meetings. Our use of Google data complies with the Google API Services User Data Policy, including the Limited Use requirements.

Telegram: The Service optionally connects to Telegram to deliver notifications and action prompts. By connecting, you authorize us to send messages to your account and process your replies.

5. AI-Generated Content

The Service uses AI to generate responses and provide analysis. You acknowledge that AI content may contain errors, you are responsible for reviewing content before sending (in manual mode), and when in auto-reply mode you accept responsibility for all messages sent. AI analysis is advisory only.

You are solely responsible for the accuracy of messages sent from your Upwork account (whether composed by you or the AI), configuring the AI knowledge base accurately, monitoring AI behavior, and complying with applicable laws and platform terms.

6. Subscription and Payments

The Service is offered on a subscription basis. Subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law. AI processing may be metered using a credit system. You may cancel at any time through your account settings; cancellation takes effect at the end of the current billing period.

7. Intellectual Property

The Service, its software, design, and algorithms are owned by the Company. You retain ownership of all content you provide. Messages and analysis generated by the AI using your knowledge base are considered your content.

8. Acceptable Use

You agree to use the Service only for lawful purposes. Full details are in our Acceptable Use Policy.

9. Limitation of Liability

The Service is provided "as is" without warranties. We do not warrant uninterrupted or error-free operation or accuracy of AI content. Our total aggregate liability shall not exceed fees paid in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages. Nothing limits liability for death, personal injury, or fraud.

10. Indemnification

You agree to indemnify and hold harmless the Company from claims arising from your use of the Service, messages sent via your account, violation of these Terms, or content you provide.

11. Suspension and Termination

We may suspend or terminate your access if you breach these Terms, pose a security risk, or as required by law. Upon termination, your data is retained for a reasonable period (no longer than 90 days), during which you may request an export. After this period, your data will be permanently deleted.

12. Dispute Resolution

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales. Before formal proceedings, you agree to attempt informal resolution by contacting us.

13. Changes

We may update these Terms with 30 days' notice. Continued use after the effective date constitutes acceptance.

14. Severability and Entire Agreement

If any provision is unenforceable, it shall be limited to the minimum extent necessary. These Terms, together with our Privacy Policy, Acceptable Use Policy, Data Processing Addendum, and Cookie Policy, constitute the entire agreement.

15. Contact